Privacy, Information Security & POPIA
REVISION: 07 November 2022
We will not share any information that you provide us with any other party other than with a courier company in order to effect delivery.
We will not send you any communications (by email, message, phone or other) that you do not request from us unless it is to specifically update you on the status of an order.
We adhere to the requirements of POPIA (South African Information Act 4 of 2013). It is a requirement of the Act that we disclose the following information:
When you create your profile (or request us to do it for you) this website saves your name, email, telephone numbers and physical address. If the order is for a company we also save the basic company information that you provide. We do not require, receive, store or use other personal information such as ID numbers, age, sex, income etc.
Your profile information will be used for the sole purpose of processing, communicating and delivery of current and future orders.
If you register on our website, place items in your cart but do not complete your order then you may receive a single email from us reminding you that have not completed your order.
Information provided to the Courier
We use the online system of FastWay Couriers. We thus enter your profile information into the FastWay system so that they can deliver to you and contact you if required. In some cases couriers use 3rd party couriers to deliver to certain areas so your information may be shared between courier companies as part of this chain. We trust that FastWay Couriers and any other courier that may be used are POPI Act compliant and will not share your information other than is required to effect delivery.
Bank Information and Payments
Bank details are not given to us and are not saved on our website. Online payments connect to highly reputable payment gateways (currently we only use Pay Fast). All payment gateways that we may use have a high level of security such as 3-D secure payments (you must receive an OTP from your bank before you can finalise any payment). We do not accept credit card details given to us by phone or email.
Occasionally people may provide us their banking details when a refund is required. We will not share this information with any other party.
Our website may automatically record the IP address of your computer or mobile device. We do not analyse or use this information in any way but it is standard for almost all online shopping platforms to record this information. Technically this information could be used for re-marketing. We would then supply your IP address and viewed products to Google and pay Google to display adverts to you when you use Google websites such as Chrome or YouTube. Clicking on such adverts would be optional. Currently, however, we do not do this.
When you place an order online you can select or un-select to receive our Newsletters. The default is "select to receive" so please un-select the relevant box if required. If you email us your order and details you will be automatically selected to receive our Newsletter to your profile email. If you ask us to place your order and don't want our Newsletters please tell us.
Users of our Website who don't place an order can select to receive our Newsletters and provide us their email address. Receivers of our Newsletters can always 'opt out' by following the simple action given in each Newsletter. Please note that each order you place can put you on our Newsletter mailing list if you don't un-select to receive our Newsletters.
Performance Surveys and Reviews
When you place an order online you will receive an option, at the end of the process, to receive an email from Google that allows you to review us. This is a totally independent performance review system that we cannot manipulate or influence. If you select to take part (which we hope you will do) then after a few days Google will send you a single email that allows you to rate and comment on our performance. Your rating and comments will be available to the public via our website. If you are logged into your Google account at the time you respond to the survey then your Google account name will be displayed.
Information that you request from us
People frequently call, What's App or email us to ask questions or request information. This website also has a page where information can be requested online. Usually an email address and/or contact number is given to us during these processes.
In the event that you request information from us we will endeavour to only send you information that is related to your request. We will not provide your personal information given to us for this purpose to any other party and will not use it for any other purpose.
Our website does not download any cookies onto your device. This could change in future if we want to collect information on the products that you show an interest in. If this does happen we will give you the option of downloading cookies. As with your IP address, this information could be used for re-marketing advertising. Such adverts will only appear on Google related websites.
Nobody gets more annoyed by unsolicited phone and email marketing that the owner of this company. In his view it has become "like a plague". We will not contribute this annoying problem.