Delivery Information

 

Deliveries within South Africa

You can collect from our office but only by prior arrangement. For security and admin reasons no collections can be made directly from our factory or warehouse.

For all non-collections we will use a courier or freight service of our choice to deliver purchased goods to you.

We guarantee delivery with a full refund or replacement option but will not be liable for non-delivery of goods if the delivery information that you provide is incorrect.

We will do our best to deliver within any time that is communicated to you. We suggest that you allow a day or two safety margin in the delivery time but if your order is delivered after the stipulated period we do offer a return and refund option. We will not, under any circumstances, be liable for consequential losses that you incur due to late delivery; the limit of our liability in this regard is the value of the order. 

Please note that if you select a delivery address that is a significant distance from any city or town (including farms and rural areas) then the delivery time given may not be applicable and common sense should prevail. We retain the right to cancel orders that may require delivery to places that we cannot deliver to at reasonable cost. In such instances we will give a full refund if payment has already been made. 

If your order is urgent we request that you contact our sales office (sales@bastionpaint.co.za) and communicate this to them. Please provide your Order Confirmation or Invoice Number. If you do not use our on-line PayFast payment system, and choose to pay by normal EFT or cash deposit, then please email us proof of payment to avoid any delays. 

After dispatch we will send you the name and contact of the delivering courier as well as the waybill/tracking number.

If you contact our office we are able to offer some delivery flexibility for example:

  • We can delay shipment if you request.
  • In some major centres, if you are not able to receive goods from a courier, we can arrange for the goods to be held at the courier depot for your collection.
  • If you request a specific service (e.g. Post Net) we will try to accommodate you but extra charges may apply.

Deliveries outside South Africa (some additional points)

Our system may automatically generate a delivery price and time for delivery to other counties. If your country has this facility set up in our system then we will adhere to our commitments. For all other countries, the shopping cart will send your order to our office where we will add applicable delivery charges and email you a Proforma Invoice.

Orders that we deliver outside of South Africa will not be charged VAT.